Box Office Hours

Wednesday through Sunday 11 a.m. to 4 p.m.

Box office opens one hour prior to scheduled shows for will call and same-day ticket purchases.

How to Order Tickets

  • Onlinel: You’ll see numerous links on this website to online ticketing for our events. These links are available 24/7 for your convenience. Once you’ve placed your ticket order online, you can print your own tickets and bring them to the event – no waiting in line for “will call” tickets!
  • By Phone: Call the Norris Box Office at 630.584.7200 ext. 10. We accept Visa, MasterCard, and Discover credit cards. Our Box Office staff is small, so we may have to call you back. Be prepared to leave a daytime number where you can be reached.
  • By Fax: Fax your ticket order to 630.587.1629 together with your credit card information to charge your order.
  • In Person:  You may purchase tickets at The Norris box office between 11 a.m. and 4 p.m., Wednesday through Sunday. We are also open one hour prior to shows, but please don't wait until the last minute because we cannot guarantee seating!
  • By Mail: Mail your ticket order and check to:
    Norris Cultural Arts Center
    P.O. Box 3340
    St. Charles, IL 60174


Patrons with Special Needs

Please notify the Box Office at the time you purchase your tickets if you require special assistance or seating arrangements. Wheel chair seating is available, but limited.

Ticket Prices

Ticket prices vary and are listed separately for each performance. A processing fee and service fee is charged for all ticket orders received online, by telephone or fax. The service fee is waived if you pay by cash or check at the box office. Some exceptions apply.

Ticketing Policy

Program dates and times are subject to change. Programs are subject to change and/or substitution. There will be no ticket refunds. However, pending availability, tickets may be exchanged for another Norris sponsored event, provided you call the box office at least 48 hours prior to the show you will not be attending. Any unused tickets to Norris-produced events may be turned in to the box office, and they will be treated as a tax-deductible contribution.

Gift Certificates

Norris gift certificates make excellent gifts and are available for purchase through The Norris box office. Call 630.584.7200 ext. 10 for details. Note that Norris gift certificates can be used only for Norris sponsored shows.